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Return Policy


We are committed to providing the best dolls at the lowest prices. 

Order processing will start within 24 hours after receipt of your order. You can’t cancel your doll once it’s in production.

Order cancellation is only possible with the first 24 hours.

Within 4 Hours93% Refund
Within 24 Hours80% Refund

Note: There is no cancellation/refund on orders with custom options added.

Be sure that the shipping information you provide is correct. Orders returned to us as undeliverable will be subject to a 20% handling charge and will not be refunded.

All dolls have gone through the official quality check before leaving the factory. If your sex doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

We cannot replace the sex doll for you if the damages are incurred by yourself. Sex dolls are not indestructible, so you need to take good care of your sex doll during use and handling. Learn more information about sex dolls cleaning and care from here!

Customer satisfaction is very important to us. If you have any problem with your order, please send email to service@priplay.com We will do our best to fix the issue immediately.


Our products are handmade, custom, and made-to-order (excl: repair kits, adhesive). As such, any cancelation (either verbal or written) without confirmation will not be considered canceled and you will be charged for your order.

Cancelations made within 24 Hours will be subject to a 20% processing fee. No cancelations will be accepted after 24 Hours.


All of our dolls are custom, made to order items. Due to the nature of our products, there are NO returns on dolls. Once a doll has begun production, there are no cancellations. Changes to doll orders will be looked at on a case by case basis. Changes may incur a processing fee.

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